Have you ever used a mystery shopper to review customer service or have you ever surveyed your customers to learn about their experiences dealing with your staff? If you haven’t then its time you did.

Why Is This Important…What your staff says about you, how they answer the phone and how they handle customer complaints is a direct reflection on your business. This is simply another form of marketing it just happens to be more personal. You want your customer to have a very positive experience shopping with you and if they don’t you want to know why. It is far cheaper to keep your existing customers happy, and coming back, than to pay more of your hard earned dollars to find new ones. And 90% of unhappy customers will simply go elsewhere rather than tell you what is wrong. Imagine the cost to you if you have to keep replacing them and you don’t know why?

Here is what we do… We’ll chat with you about the typical questions you are asked by customers at various stages of the buying process? Then over a period of three weeks we’ll call your business acting as a customer to ask these specific questions of your staff. We track all the answers and we’ll monitor tone, helpfulness and willingness to resolve issues etc. We then contact past customers to find out about their experience shopping with you. Of course there is often one person who shouts the loudest but we try and keep this real.

Here is how it works… The results are then collated and discussed with you. We then make our final recommendations for you to implement. Fees start at $3,500… so to find out what your customers really think and what your staff actually say, call 310 592 4007 or email Angela@Anahere.com